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Refund policy

 

  • RETURNS

    We do not accept any returns of any product. However if a product is damaged or broken we will refund the value of the product.

    • We do not offer refunds on gift cards.
    • If you wish to return an item because it arrived damaged, you must notify us at hello@southchinaseas.ca within 24 hours of delivery so that we may make a claim with the carrier. Refund claims for damaged items will not be considered outside of this timeframe.
    • Refunds will only be granted if pre-authorized by us. To initiate a claim, send an email to hello@southchinaseas.ca providing your contact information and the reason for the claim. If your claim is valid in accordance with the policies outlined above we will authorize it and provide you with your Return Authorization Number (RAN). Returns that we have not pre-authorized will not be accepted.